Frequently asked questions
We are constantly working on our FAQs. If you have any question that is not answered below, please contact us!
What is a cross connect?
All connections to DE-CIX require a single-mode private interconnect (aka cross connect or in-house cabling). A cross connect is a dark fiber point-to-point interconnection. It is used to access the DE-CIX platform.
You can order cross connects via DE-CIX Internet Exchanges in Barcelona, Chicago, Dallas, Dusseldorf, Frankfurt, Hamburg, Istanbul, Lisbon, Madrid, Marseille, Munich, New York, and Palermo. In select enabled sites in Frankfurt, customers can order cross connects to interconnect networks directly.
At the other platforms, DE-CIX will provide all customers with demarcation details in the appropriate data center. Please talk to your data center operator for details.
How can I connect?
Start by choosing a DE-CIX location where you want to connect. Then, have a look at the cities and data centers where it is possible to connect to your chosen exchange. Choose the data center that best suits your needs. If you have your own PoP, you can use this; otherwise, you can buy a transport connection or get connected via an authorized DE-CIX reseller. You can check here whether you can connect directly or whether a certified DE-CIX reseller can connect you.
Choose an access size suited to the amount of traffic you have. Fill in our form or request an offer for these specifications by contacting email@example.com. We will send you the DE-CIX agreement and service order form accordingly. As soon as the paperwork is signed, we can get you up and running within a few days.
How do I get an ASN?
To peer at an Internet Exchange, you need an ASN, which you can request at one of five regional Internet registries. The DE-CIX Academy video “What is an AS number and how do I get one” explains the basics. DE-CIX itself does not offer consulting services to accompany the process of getting an ASN, but if you have any questions, feel free to approach us at firstname.lastname@example.org. We can either assist you or recommend someone who can.
What is an Autonomous System Number (ASN)?
An Autonomous System Number (ASN) uniquely identifies every network on the Internet. An Autonomous System (AS) is a group of IP networks operated by one or more network operators, with a single and clearly defined external routing policy. The ASN both identifies the network and enables it to exchange routing information with other ASes.
Every Internet service provider (ISP) requires their own ASN, but also the individual organizations that connect to the Internet through an ISP require one. After an application from an organization, ISP or other entity has been approved, ASNs are assigned by regional Internet registries. Any network that wants to peer at a public Internet Exchange must have a public ASN.
To find out more, download our white paper.
What is latency?
Latency is the delay between a user’s action and the response to that action from a website or an application – in networking terms, the total round-trip time (RTT) it takes for a data packet to travel. It is measured in milliseconds and Internet quality depends on it – the lower the latency, the better the user experience.
What is interconnection?
Interconnection is a connection between two or more parties in order to exchange data. In the context of telecommunications, interconnection is a physical link between either a carrier’s network and a data center, or a carrier or ISP and their customers, or between multiple carriers, data centers, ISPs, enterprises etc. But when you look at it not only from the physical point of view, it becomes much bigger: Interconnection stands for “being connected”. Find out more.
What is an Internet Exchange (IX)?
An Internet Exchange (IX) or Internet Exchange Point (IXP) is a physical infrastructure which lets Internet service providers (ISPs), content delivery networks (CDNs), and other network providers exchange Internet traffic with one another, typically on a cost-neutral basis. Being connected to the infrastructure allows each network to connect to other networks and share traffic (also known as “peering”). This reduces costs for the networks because they do not need to pay for transit on all of their Internet traffic. Having direct access to the infrastructure and to the networks you want to peer with reduces latency by reducing the length of the path that traffic needs to travel. In the end, an IX increases the resilience of the Internet by providing many more redundant routes for traffic, allowing congested routes to be avoided. Watch a video explaining what an Internet Exchange is.
How to decide where to peer?
Peering offers many benefits, and in general, looking at both quality and costs, it makes sense to peer. But at which Internet Exchange? This question pops up soon after you’ve decided to peer. The criteria you should take into consideration are outlined here.
How do I find an AS I to peer with?
If you want to know which networks you can reach at our locations, you can search for a company name or AS number or you can check the list of connected networks for each location directly.
Although more than 2,000 networks peer at DE-CIX’s exchanges, not all ASNs are available. Do you have an ASN you would like to peer with and you cannot find it at our exchanges? Let us know and we will try to bring it to the exchange of your choice. Just fill in our form.
What is PeeringDB
PeeringDB is a nonprofit, member-based organization that facilitates the exchange of user maintained interconnection information, primarily for peering coordinators and Internet Exchange, facility, and network operators.
Having a well maintained PeeringDB entry is a must-have for all networks engaged in interconnection, especially for all peering administrators. It gives you information about networks and shows other networks who might be interested in peering with you the basic data they need to know.
If you do not have an entry yet, you can register here for free. If you already have one, we recommend checking your entry from time to time to make sure it's up to date.
What is BGP?
Border Gateway Protocol (BGP) is a routing protocol designed to exchange routing and reachability information between Autonomous System (AS) networks. BGP manages how data gets delivered between networks. AS networks have BGP-speaking routers that advertise or announce to other BGP-speaking routers they are connected to (called neighbors) the prefixes of IP addresses that they can deliver traffic to. BGP routers then use decision-making algorithms and policies established in AS-peering agreements to analyze the data they gather via the prefix announcements and choose which peer is best to send each packet of data to at any given time.
Generally, the fastest path with the fewest number of network hops is selected. Once the data moves across an AS and reaches another BGP router connected to a different AS, the process repeats itself until the data reaches the AS where the destination site is located.
What is transit and how is it different from peering?
IP transit is a service where a network pays another network for Internet access (or transit), also known as upstream. Peering is when networks exchange traffic between each other freely (settlement-free), and for their mutual benefit. See our white paper "When to peer and when to use transit" for more information.
What is peering?
Peering is the exchange of data on a cost-neutral basis. All kinds of networks like carriers, Internet Service Providers (ISPs), and network operators need to exchange data in order for the Internet to work. The data exchange is either agreed on a bilateral payment basis (for transit/upstream) or on a cost-neutral basis, also known as peering. Find out more.
At which locations is the Blackholing route server service available?
The Blackholing route server (rsbh) is available at DE-CIX Frankfurt and in Dubai. Have a look at our FAQs for the Blackholing route server below.
At which locations is the Blackholing service available?
Blackholing is available at all DE-CIX exchanges, except Berlin, Moscow, and the Internet Exchanges in Asia.
Do I have to pay to use the Blackholing service?
No, Blackholing is free of charge for customers who use the GlobePEER service.
How can I see if my blackhole announcement is accepted by the route servers?
You can check this in the DE-CIX Looking Glass. By entering the blackhole prefix into the global search field, you can get an overview of the networks announcing this blackhole prefix, as well as the route servers and therewith the exchanges where the prefix is visible at.
Can I selectively announce blackholes?
Yes, standard DE-CIX route server BGP control communities apply to blackholes as well. You can e.g. signal a blackhole to all route server peers except AS64501 by setting the following communities:
(6695:6695) where 6695 is the AS of the DE-CIX route servers in Frankfurt.
Replace this to the corresponding route server AS of each DE-CIX IX.
For more information about route server BGP control communities, please have a look at our route server guides.
Should I tag my blackholes with (0:$ROUTE-SERVER-AS)?
No. This would have the same effect as NO-EXPORT/NO-ADVERTISE as you instruct the route servers to not advertise your prefix(es) to any peers.
Should I tag my blackholes with well-known BGP communities NO-EXPORT and/or NO-ADVERTISE?
No. The route servers honor these communities and will not pass on your announcements at all. The route servers will automatically add NO-EXPORT to all blackholes before exporting them to other peers.
I’ve announced blackholes to the route servers, why am I still receiving malicious traffic?
Please check if your blackhole announcement has been accepted by the route servers. You can check this in the DE-CIX Looking Glass. By entering the blackhole prefix into the global search field, you can get an overview of the networks announcing this blackhole prefix, as well as the route servers and therewith the exchanges where the prefix is visible at.
I have announced blackholes to direct peers, why do I still receive malicious traffic?
Many peers do not accept IPv4 prefixes more specific than /24 and IPv6 prefixes more specific than /48. Please ask your peers to accept more specific prefixes.
How specific can the advertised blackhole be?
The blackhole can be as specific as /32 (IPv4) or /128 (IPv6).
Blackholing route server FAQs
Will I receive blackholes which other customers only advertise to rs1/rs2 on my session to the Blackholing route server?
Yes. All route servers automatically exchange blackholes with each other.
Do I need to send my blackholes to both rs1/rs2 and the Blackholing route server?
No. All route servers automatically exchange blackholes with each other. However, the preferred way is to only announce blackholes to rsbh.
Why do I have to set the BLACKHOLE community or the Blackhole next-hop on my announcements to the Blackholing route server as well?
This is a safety measure as omitting to do so would otherwise result in immediate blackholing of all your (maybe accidentally) announced prefixes.
Please note that announcing a prefix to both rs1/rs2 and rsbh will result in blackholing of this prefix if the BLACKHOLE Community and/or Blackholing next-hop is set on the session towards rsbh.
Do I have to allow up to /32 (IPv4) and and up to /128 (IPv6) on my sessions to rs1/rs2 as well?
No. If you peer with the Blackholing route server in Frankfurt, you can keep your existing filters in place and allow up to /32 (IPv4) and to /128 (IPv6) on the Blackholing route server sessions.
What kind of prefixes do I receive from the Blackholing route server?
The Blackholing route server will only announce blackholes (i.e., prefixes blackholed by other peers).
Should I filter the blackholes received from the Blackholing route server?
No. Please accept all blackholes from the Blackholing route server for the service to work correctly. This includes IPv4 prefixes up to /32 and IPv6 prefixes up to /128.
At which locations is the DE-CIX Blackholing route server available?